TinCAN U | Facilitation Courses
 

QUEST | Facilitating Change Toolkit

What would it take to facilitate meetings and workshops that engage people, get to the heart of an issue, explore options, make decisions, empower champions, initiate change and get things done?

What difference would it make if change were implemented collaboratively and people who commit to action, actually do what they say they will do?

QUEST | Facilitating Change Toolkit is a blend of today's best practice and ideas with more than 24 scripted tools and links to hundreds of resources.

Workshops:  universal approach for facilitating scalable vision strategy, culture, sustainability, change and workshops for any other purpose.

Project meetings:  is ideal for project meetings and other complex meetings saving time, increasing energy, engaging people and getting things done.

Suitable for Business, Education, Community.

Course Content

• Design: Contracting; Opening & Closing Rituals;  Planning tools; Ground rules; Strategy frameworks; Icebreakers; Energisers; Debriefing and evaluation

• Questions: Strategic Questioning;   Solutions Focus; Appreciative Inquiry

• Conversations:     Dialogue; The World Café; Café Style Meetings; Deliberative Dialogues; Focused conversations ; Non-Violent Communication; Conversation Café

• Visualisation: Working on walls; The Great Wall; Art Gallery; Mind Mapping; Brainstorming

• Self organisation: Open Space Technology; Open Space Style Meetings; Un-Conferences; Barcamp

• Actioning: Action Planning; Traction Planning; Prioritisation; Getting Things Done; Workout; Project meetings

Who should do QUEST | Facilitating Change Toolkit?

Savvy facilitators, ‘change’ practitioners and leaders who already have some group-work skills but need a comprehensive toolkit

• Part-time and infrequent facilitators who can start immediately with ready-to-use scripts

• Anyone who wants to improve productivity by running great meetings

•  Those who would benefit from the program include:

a.     Change Agents  & Project Leaders (Change Leaders, Change Makers, Change Facilitators, Change managers, change implementers) working with or within Business & Government, Education or Community organisations | Anyone called on to plan and lead a change related program, workshop, discussion or meeting

b.    People working in organisations: Academics; Change Leaders; Change managers; Classroom teachers; Community Developers and leaders; Communication professionals; Educators; Organisational and team leaders; Project and task force leaders; Staff roles e.g. OD, L&D, HR, talent development; Supervisors and managers

c.     Independent practitioners: Coaches; Consultants; Communicators; Facilitators; Mediators; Mentors; Researchers; Speakers; Therapists

How much time will QUEST take?

As a guideline, for the minimum commitment  is:

This course is self paced. You can spend as much or as little time as you wish to get what you need from the program.

What equipment and technology is required for QUEST?

·         PC, Mac or Linux Computer with Web Browser [Firefox (preferred), Explorer, Safari, Opera etc];

·         PDF Reader;  MS Word or equivalent (.doc) reader/editor

·         Broadband access to the Internet and Email account;

·         Telephone service to dial into Tele-Coaching Conferences-

·         Optional phone card and/or Skype for Buddy Learning Café

·         Dynamic Workbook (Create your own customized paper workbook):

o   Printer; A4 Paper (Print only what you need)

o   200 sheet 2 ring A4 binder with 20 coloured separator tabs;

o   2 hole punch

What people say about TinCAN Facilitation Courses

I was able to use the material in a workshop immediately. The scripts and acts and scenes structure really work. Change Management Consultant Sydney

We ran a very successful complex facilitation for 160 scientists that determined the future of our global enterprise. We facilitated the whole thing ourselves using scripts and staging developed by Greg Jenkins with some over the phone mentoring. Marketing Director Munich Germany

I facilitated two complex change management workshops for two different clients in one week. My main work is as a coach working one on one with my clients. The QUEST scripts and process developed by Greg Jenkins worked magnificently and enabled me to facilitate successful workshops for more than 30 people without fuss. The clients were very happy withy the sustainable results. Work Turnaround Coach Adelaide SA

We rolled out a highly successful innovation program Australia wide for 350 participants with the support of 15 part-time internal facilitators. The facilitators delivered consistent results by using scripts developed by Greg Jenkins with some initial group mentoring conferences. Communications Director Big 4 Consulting firm.

Frequently Asked Questions (FAQs)

I facilitate infrequently. Is QUEST suitable for me?

Tools with scripts are ideal for the part-time facilitator. The one proviso is that you will have some experience working with groups. In more traditional facilitation techniques the facilitator takes responsibility for both content and process. The tools provided ensure that participants take responsibility for outputs allowing the facilitator to concentrate on the process. This means less stress and greater chance of successful outcomes. The toolkit offers ready to use scripts that provide potential high quality outcomes combined with low risk for part time facilitators.

I’m an experienced facilitator. What’s the benefit of QUEST to me?

Most established facilitation tools that have been around for a long time are based on the facilitator being central to the process and controlling outputs (‘Power of the Pen’). The facilitator being in a central position is fine for facilitating small groups. However, in these older models the facilitator sometimes becomes overwhelmed because the data flows faster than the pen. To compensate, facilitators have tended to limit the size of the group so as to keep control. New Facilitation will help experienced facilitators run scalable workshops with hundreds of participants without fuss.

Can New Facilitation help a facilitator deal with dysfunctional behaviour in meetings?

There is always potential for dysfunctional behaviour in workshops and meetings. Our observation is that the vast majority of such behaviour is exacerbated by poor planning and structures. In organisations, most meetings are held around ‘big tables, or in ‘U shapes’ or ‘classroom’ style. These structures require someone to be in front and in charge. With such structures, it’s no wonder dysfunctional behaviour occurs.
In QUEST the two standard configurations are i) the café table (or equivalent) of 3 or 4 and ii) the circle. Apart from the sponsor and the facilitator addressing the whole group, everything else happens in small groups or in a circle. Such a structure nullifies the potential for dysfunctional behaviour whilst providing the opportunity for everyone to have their say and have their input recorded.

Is QUEST delivered as a Workshop?

There is no formal workshop in the public edition. We believe that those professionals interested in QUEST may already  had some experience handling a group. The modular, 'facilitation as theatre' packaging of QUEST into scripts acts and scenes plus blended learning approach including conference tutorials, small group coaching and buddy cafes, means that you can complete this program effectively without the need for a face-to-face workshop. To run this program as workshops would mean that you would be at least 2-4 days away from your workplace. As we endeavour to reduce our carbon footprint, the issue of ‘learning miles’ is a real one. The QUEST approach facilitates such savings as well as saving time and keeping the costs low. The blended learning approach also allows remote and international learners to participate on the same level as locals in Sydney.

Is a workbook provided?

You create your own dynamic workbook from the e-learning content. You can save all the content as electronic files on your hard disk for future use and print only what you need.

How did QUEST get its name?

The brand ‘QUEST’ is an acronym derived from the 5 core steps in the Alignment and Traction workshop methods - Focusing Question | Uncover/Discover Current Reality | Explore Options | Step up project champions | Traction Planning

Who created QUEST  Toolkits and Courses?

Greg Jenkins is a change agent with more than 10 years experience in facilitating change in Australian and international organisations. Greg developed the programs through being prepared to try different approaches in his own facilitation practice and reflecting on the success of those experiences.

In QUEST, Greg has synthesised and scripted change workshops and project meetings from start to finish. Powerful concepts embedded in QUEST include The World Café, Open Space Technology, Dialogue and Strategic Questioning together with business oriented methodologies and workouts.

Greg has taught early versions of this program to hundreds over the past several years in public and in-house programs. Greg discovered through practice that the most successful way to teach facilitation tools to others, even those with limited experience, was through a combination of scripts and telephone coaching. Those using the scripts were able to successfully facilitate large scale complex workshops and meetings for their organisations.

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